You need to do your due diligence when investigating which mobile chip and PIN reader to buy. If not you might find once you have the grass is greener elsewhere or even worse you are stuck with a solution which is completely unsuitable.
Fortunately for you I have been reviewing mobile chip and PIN solutions for a while now and I’ve got a few issues I wanted to flag up before you hand over your hard earned.
Does ANY mobile chip and PIN machine offer support for Windows phones/ Blackberries?
In a word no. And the signs are the situation is not about to change. To use a mobile chip and PIN machine you need a phone or tablet with iOS or Android.
Can I pre-save items in the app?
IZettle and PayPal allow you to pre save products on all versions of the app. In the iOS version of the Payleven app once an item has been paid for they are saved for future selection. With other apps you have to put in the amount and description each time.
Can I do a part refund?
It’s much easier if the app has items listed. If not you may need to contact your payment company.
Who will get the money in my bank the quickest?
Payleven had a problem with payment times being too long to keep some customers happy. They have now been reduced from up to 11 days to 4-7 days. That’s still not as quick as WorldPay Zinc (4 days), iZettle (3 days) or PayPal (right away, to your Paypal account).
Will my bank make additional charges for processing payments?
Your bank should not be making additional charges, however there have been instances of this. If that happens contact your bank and your payment provider immediately to resolve the problem.
Can I take payments abroad?
The official line is you can only use the card reader in the country where it is registered. However, if you want to take payments in another country where your provider operates its worth asking if they can arrange it for you because its possible they might.
Are there any cheap printers for receipts?
Unfortunately not, they cost around £200…. fortunately the vast majority of customers will be happy with a text or email.
My card machine doesn’t last a day on the charge!
No matter your provider, your card machine should easily last a day. You should be able to put it in standby to save battery life, if that doesn’t work its likely you have a faulty terminal. Contact your provider.
What’s the customer service like?
I don’t have in depth knowledge of this as I can’t be a regular customer of all the companies! However I can tell you some companies don’t offer phone support at peak times such as weekends so this might be an area worth looking into. Payleven and iZettle are active on Facebook which is a good sign. They are willing to communicate with customers openly so you can see what other customers think.
I hope you found this article useful. If there are any other issues you would like added please let me know.